FAQ

You can order our regular cakes as late as the day before you collect them.

Special cakes and cakes with a picture need more time, so please order at least 3 days in advance. Get in touch at info@cafecrema.se if you'd like to know what's possible.

Yes, we can write a personal message on many of our cakes. If the surface of the cake isn't suitable for text, we write on a piece of marzipan instead and place it on top.

The text costs SEK 50 extra and you choose it as an add-on when you order a cake online.

If the add-on is missing for a particular cake, it's because the surface isn't flat, and then we don't recommend text. If you'd still like text on the cake, you're welcome to email us at info@cafecrema.se.

Yes, you can have a picture on the cake. The add-on costs SEK 300 extra and only works on princess cake. Order in good time, preferably at least 3 days in advance, and email the picture and your request to info@cafecrema.se.

Yes, several of our cakes can be ordered lactose-free. The add-on costs SEK 100 extra and you choose it when you order a cake online. It's available for the following cakes:

• Princess cake
• Cream cake
• Fresh fruit cake
• Salted caramel cheesecake
• Mango cheesecake
• Black Forest cake

Would you like another cake lactose-free? Email us at info@cafecrema.se and we'll see what we can do.

Yes, the following three cakes contain no gluten:

• Chocolate mousse cake
• Black Forest cake
• Budapeststubbe

Would you like another cake without gluten? Email us at info@cafecrema.se and we'll see what we can do.

Yes, the following cakes contain no nuts, but may contain traces of nuts:

• Key lime pie
• Blueberry pie
• Raspberry pie
• Apple pie
• Lemon meringue
• Carrot cake

We recommend eating the cake within two days.

Of course! Email us at info@cafecrema.se and tell us what you'd like, and we'll see what's possible.

Yes, you can easily pre-order through our online ordering. There you choose a time and then collect your order at the café.

For larger orders, email us at info@cafecrema.se.

Absolutely! Email us at info@cafecrema.se and we'll be happy to answer all your questions.

Yes, we sell digital gift cards that you buy through our online ordering. We only sell digital gift cards.

No, for security reasons our cafés are cashless. You can pay by card or Swish.

Email us at info@cafecrema.se. Please include the following so we can help you faster:

• Your name
• Which café the purchase was made at
• The amount and what you bought
• The date and time of the purchase
• Receipt or order number, if you have it

Please contact customer service at Foodora, Wolt or Uber Eats first. We can't issue refunds for orders made through them – that's handled by customer service where you ordered.

Is it about an ongoing order and do you need to reach us right away? You'll find the cafés' phone numbers on our contact page. For the best possible service you can also email us at info@cafecrema.se, and we'll help you.

Of course! Tell us clearly what allergy you have when you order, and we'll surely find a solution.

Please note that all our food is made in the same place, so traces of all types of allergens may occur.

Yes, we love dogs! Calm dogs are very welcome. For hygiene reasons, your dog needs to stay on the floor during your visit.

Yes, we have wifi for our guests.

Because of limited space we have a limited number of high chairs. Prams need to stay outside because of fire regulations. Just ask the staff and we'll help you!

Absolutely, you're very welcome! We're drop-in, so you can come whenever suits you.

If you're more than 8 people, we recommend emailing us at info@cafecrema.se beforehand, so we can prepare and give you the best possible experience.

If you can, go back to the café and ask. Otherwise you can email info@cafecrema.se or call the café – you'll find the phone numbers on our contact page.

We always want to get better and give our guests the best possible experience. If you have feedback, you're welcome to email us at info@cafecrema.se.

Join our team! On our careers page you can read more about what it's like to work with us. Send your application, or an open application if we have no open positions, to jobb@cafecrema.se.

We also take work experience students – send your application to jobb@cafecrema.se. We get a lot of work experience applications every term, so try to stand out!